Shipping & Returns

Shipping

All orders are processed within 24 hours (excluding weekends and holidays). Once your order is placed, you will receive a confirmation email. After your order has been processed a tracking number will be generated and forwarded to you via email.

European Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. All orders include a free shipping option.

There could be exceptional delays due to high volume of orders or postal service problems that are out of our control.

International Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

INTERNATIONAL: 7-12 business days

If you have not received your tracking number within 5 business days, kindly inform us by email and include your order number. 

Please note that these are estimated delivery times only, therefore Earthing Harmony is not guaranteeing delivery dates. Don't worry, we’re doing our very best to keep up. There may be some other unforeseen circumstances beyond our control that may lead to delays, for example, customs, public/national holidays, natural disaster, air and ground transportation strikes or delays etc.

If you have any questions, please don't hesitate to email us.


Returns Policy

If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases.

You may return most new, unopened or faulty items within 45 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). For change of mind purchases the customer is responsible for the return shipping cost.

Please note that the items are personal use items and returns must be returned in their full original packaging (new, or otherwise unused with original labels attached).

To start the process, please send us an by email with the following information:

1. Your name

2. Order number

3. The issue 

4. Include close-up photos and/or video of the product

5. What you'd like (exchange, return, refund)

Once your request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care.

If you have any questions, please don't hesitate to email us.